AFTERPAY, ZIP, AND LAYBUY AVAILABLE AT CHECKOUT.

Shipping policy

Shipping and Delivery Policy
We work hard to deliver your festive items safely and quickly. This section details costs, timelines, and transit responsibilities.
1. Delivery Destinations
  • Australia Wide: We regularly ship to all states and territories across Australia.
  • New Zealand Orders: We can manually organise shipping to New Zealand. Please click here to email us for a custom quote.
2. Shipping Costs
  • Calculated at Checkout: Shipping fees are calculated live at checkout based on the weight, size, and destination of your order.
  • Remote Surcharges: From time to time, shipping costs to remote areas are higher than normal. We always strive to negotiate the best possible rate for you.
3. Processing and Dispatch Timeframes
  • In-Stock Items: We aim to process and ship in-stock orders within 5 business days of receipt.
  • Pre-Orders / Out of Stock: For items not currently at our warehouse, please allow 2 to 3 weeks for processing and dispatch.
  • Tracking Notifications: A tracking number will be emailed to you as soon as your order ships so you can monitor its delivery status.
4. Shipping Restraints and Couriers
  • PO Box Restrictions: Large or heavy orders may be restricted from delivery to Australia Post PO Boxes.
  • Remote Postcodes: Very remote postcodes can present shipping challenges. We will always do our best to find a viable delivery solution for you.
  • Courier Deliveries: If your order exceeds the maximum weight or size limits for Australia Post, we will ship it via a reliable courier service.
5. Authority to Leave (ATL) and Deliveries
  • Loss of Responsibility: If you have an Authority to Leave arrangement, we accept no responsibility for your package once the carrier logs it as delivered.
  • Delivery Preferences: Please inform us at checkout if you do not want your parcel left unattended.
6. Delivery Delays and Returns
  • Unpredictable Delays: Delivery times will vary during peak holiday seasons or during times of severe weather ("Storm and Tempest").
  • Returned Packages: We cannot reship packages that carriers return to us. All undelivered packages will be processed as a standard return. Please ensure your delivery address is accurate at checkout.
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